In order to really understand a situation including the thoughts, needs, problems and hopes of the people you are innovating for, one of the easiest and most direct ways is to talk to them. Empathic interviews are a gentle and effective way to do that.
“Open Sentences” is an easy-to-lead interactive process in pairs. It is a structure for spontaneous expression and attentive listening. The Open Sentences Process helps explore a topic and often brings to light surprising thoughts, feelings, and new ideas.
After a program, course, or project, the organizing team can use this method to reflect on each person’s role and effectiveness. A powerful tool for internal use amongst a team that has worked closely and trusts each other.
Backcasting is an approach to planning innovation that is based on moving backwards from the vision to the present to explore its feasibility and implications. It can be done as a participatory process but it can also be used by an individual.
Shadowing means that a person accompanies someone for a defined period of time to observe him/her during work and learn from this observation.
When people set intentions at the beginning of a session, day, workshop, or project, powerful potential is unleashed. Participants simply identify what their aim is and the facilitator reminds them periodically to return to their intention.
Prototyping translates an idea or a concept into experimental action. It is a way to create a microcosm that allows you to explore the future by doing. Prototypes work on the principle of “failing early to learn quickly.”